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How betsson Handles Your Personal Data

At betsson, we take the handling of your personal data seriously — every piece of account information you share with us is collected for a clear purpose, stored…

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to exercise a data right, or need to report a concern about how your information is being handled, our privacy support team is…

Privacy Email Send your data access, correction or deletion request to our dedicated privacy inbox at [email protected]. Include your registered account email so we can locate your records without delay.
Live Chat Open the live chat widget on betsson.run and ask to speak with the privacy support queue. Available seven days a week; chat agents can log requests and escalate to the data team directly.
Help Centre Visit the Help Centre on betsson.run and raise a support ticket tagged Privacy Request. Tickets are tracked with a reference number so you can follow the progress of your request end to end.
DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Account Data

The practices below reflect how betsson actually operates your data day to day — not aspirational statements, but the specific controls and processes your account data moves through from the moment you…

Encrypted Data Storage

All personal data including your name, address and payment references are stored using AES-256 encryption at rest. Backups are encrypted separately and access requires two-factor authentication from authorised operations staff.

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand page performance. You can adjust cookie preferences at any time from the cookie settings panel at the foot of every page on betsson.run.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, the transaction reference and amount are logged but your full payment credentials are never stored on our servers — they are handled by the respective payment provider under their own data agreements.

Retention Schedule

Account data is retained for the period your account remains active plus six years to meet financial record-keeping obligations where local law requires it. After that window closes, data is deleted from live systems and backup stores.

Data Access Requests

You can request a full export of the data we hold about your account at any time. We process these requests within five working days and deliver the export as a structured file to your registered email address.

Third-Party Sharing Limits

We share data with payment processors like UPI networks, fraud detection partners and regulatory bodies only when legally required or operationally necessary. We do not sell, rent or exchange your data with advertisers or data brokers.

Your Privacy Questions, Answered

These are the questions we receive most often about data handling, account privacy and your rights as an account holder. If your question is not covered here, reach us directly through any of the contact channels listed above.

We collect the details you provide during registration — name, date of birth, address, email and phone number — plus device identifiers, IP address, and transaction records tied to your deposits and withdrawals via UPI, Paytm or PhonePe.

Only with parties necessary to operate your account: payment processors, identity verification services, and regulatory bodies where local law requires disclosure. We do not share your data with advertisers or external marketing organisations under any circumstances.

We retain financial and identity records for six years following account closure to meet legal obligations where applicable. After that period, your data is permanently deleted from live databases and all encrypted backup stores.

Yes. Email [email protected] from your registered address with the subject line Data Export Request. We will compile and send your full data record as a structured file within five working days of receiving your request.

Submit a deletion request through the Help Centre ticket system or via the privacy email. We will delete data that is not subject to a mandatory retention obligation and confirm completion in writing to your registered email address.

We use session cookies for account security, preference cookies to remember your language and payment settings, and analytics cookies to measure page performance. You can view and adjust all cookie categories from the settings panel at the bottom of any page on betsson.run.

Transaction references and amounts are logged for reconciliation and fraud checks, but your UPI handle, Paytm mobile number and PhonePe credentials are processed by the payment provider directly and are never stored on our servers.

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